Terms & Conditions

Last updated: January 21, 2026

1. Agreement to Terms

By accessing or using the services provided by Heart Company (“we,” “our,” or “us”), including our website, flower delivery, event planning, and photography services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Heart Company provides the following services:

  • Flower design and delivery
  • Wedding planning and coordination
  • Event planning and rentals
  • Photography services

All services are subject to availability and may vary based on location, season, and other factors.

3. Orders and Bookings

When placing an order or booking a service:

  • You must provide accurate and complete information
  • All orders are subject to confirmation and acceptance by us
  • Prices are subject to change without notice until an order is confirmed
  • A deposit may be required for event bookings and large orders

4. Payment Terms

Payment terms vary by service:

  • Flower Orders: Full payment required at time of order
  • Event Services: 50% deposit required upon booking, balance due 7 days before event
  • Photography: 50% deposit required upon booking, balance due upon delivery of photos

We accept major credit cards, e-transfer, and cash payments.

5. Cancellation Policy

Cancellation policies vary by service:

  • Flower Orders: Cancellations must be made at least 24 hours before scheduled delivery for a full refund
  • Event Services: Cancellations made 30+ days before event receive full deposit refund; 14-29 days receive 50% deposit refund; less than 14 days forfeit deposit
  • Photography: Cancellations made 14+ days before session receive full deposit refund; less than 14 days forfeit deposit

6. Substitutions

Due to seasonal availability, we reserve the right to substitute flowers or materials of equal or greater value while maintaining the overall style and aesthetic of your order. We will make every effort to contact you if significant substitutions are necessary.

7. Delivery

We deliver within the Greater Vancouver area. Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances. We are not responsible for delays caused by incorrect address information or recipient unavailability.

8. Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of Heart Company and is protected by copyright law. You may not reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

Heart Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

10. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Heart Company

Unit 208 7475 Hedley Ave Burnaby, BC, Canada

Email: contact@heartcompany.ca

Phone: (604) 435-2495