Privacy Policy

Last updated: January 22, 2026

1. Introduction

Heart Company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including flower delivery, event planning, and photography services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, mailing address, and billing information when you place an order or book a service.
  • Event Details: Information about your event, including date, venue, guest count, and preferences.
  • Communications: Records of correspondence if you contact us.
  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and service bookings
  • Communicate with you about your orders, events, and inquiries
  • Send promotional communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and delivery partners, but only to the extent necessary to provide our services to you.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent where applicable

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Heart Company

Unit 208-7475 Hedley Ave Burnaby, BC, Canada

Email: contact@heartcompany.ca

Phone: (604) 435-2495